US + Canada:
- All orders are processed within 1-4 business days.
- Regular shipping cost is $8 for orders below $99 and free for orders of $99 or more.
- Express shipping cost is $20 for orders below $99 and $12 for orders of $99 or more.
- We ship all orders with a tracking number and require a signature for larger orders.
- Please note that we are not responsible for any lost or stolen items during shipping.
Worldwide:
- All orders are processed within 2-5 business days.
- Shipping costs depend on the location and will be calculated at checkout.
- We ship all orders with a tracking number.
- Please note that we are not responsible for any lost or stolen items during shipping.
Returns:
- We generally do not accept returns for U-tools products as they fall under the category of personal care goods (beauty products), unless there is a manufacturer's defect.
- However, if you have ordered the wrong item, we are open to discussing your options on an individual basis. Please contact us at hello@u-tools.ca to discuss your situation.
- If you decide to return an item that is not due to a fault on our part, a shipping fee and restocking fee may be deducted from the refund.
Please keep in mind that shipping may be delayed due to factors beyond our control, such as postal service delays or high volume of orders. We will do our best to ensure timely delivery, but such delays are not within our responsibility.
If you have any further questions or need additional assistance, please let us know!
